Bonus Rules & Promotion Terms

• 18+ only. Promotions are intended for adults who are legally permitted to use the site.
• An offer may be restricted to one person, one account, one household, one device environment, or one payment method unless a promotion clearly states otherwise.
• Some bonuses require activation, opt-in, or a qualifying step before the deposit or action takes place.
• Eligibility may also depend on account status, verification progress, payment method, or internal security review.

If an offer seems unclear, it is best to ask support before participating.

Wagering refers to the amount of play that usually must be completed before bonus-linked funds or related winnings can be withdrawn. Different promotions may have different multipliers, expiry windows, and contribution rules depending on the game or offer type.

• Wagering may apply to the bonus amount, the deposit amount, or winnings connected to the offer depending on the promotion.
• The requirement usually has to be completed within the stated validity period.
• Some games or categories may contribute at a lower rate than others toward wagering progress.

To keep promotions fair, certain games may contribute less than 100% toward wagering requirements and some playing methods may be treated as restricted behaviour during bonus use.

• Selected table games, side bets, hedging patterns, or low-risk combinations may not qualify in full.
• Play that appears intended mainly to exploit bonus mechanics may be reviewed as misuse.
• Some promotions may also set a maximum stake per spin, hand, or round while bonus wagering is still in progress.

If the promotion page contains contribution rules, those specific terms take priority over this general page.

• Verification helps confirm account ownership and supports fraud prevention and payment security.
• Documents may be requested before a first withdrawal, after larger transactions, or when account activity requires additional review.
• Keeping account details consistent with payment details can help reduce avoidable delays.

Do not share passwords, one-time passcodes, or any sensitive login information with anyone.

• Multi-accounting, misleading identity details, payment manipulation, or coordinated promotional use may lead to account review or loss of bonus value.
• Attempts to benefit from technical faults, loopholes, or unintended offer behaviour may result in restrictions or cancellation.
• XOXAU may suspend, adjust, refuse, or remove promotional value where there is a reasonable basis to believe abuse or policy breaches have occurred.

• Set a limit before you claim or use a promotion and avoid increasing it impulsively.
• Take breaks and avoid chasing losses while completing bonus requirements.
• Use account controls or seek support early if gambling stops feeling comfortable or controlled.

Additional guidance is available on our Responsible Gambling page.